Shipping Details

Last updated: August 11, 2026

We want to get your order to you as quickly and safely as possible. Here's everything you need to know about our shipping process.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Times

Destination	Estimated Delivery
Australia	3–7 business days
United States	7–14 business days
United Kingdom	7–14 business days
Rest of World	10–21 business days

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We offer free standard shipping on orders over a certain threshold — check the checkout page for current promotions.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier's website.

5. Delays

Delivery times are estimates and may be affected by customs clearance, public holidays, or carrier delays. Theraloop is not responsible for delays outside our control.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@theraloop.store and we will work to resolve the issue promptly.