Refund Policy

Last updated: August 11, 2026

At Theraloop, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Opened or used personal care products
• Gift cards

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of receiving your order.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

6. How to Initiate a Return

To start a return, please email us at support@theraloop.store with your order number and reason for return. Our team will guide you through the process.